Terms & Conditions

1. Agreement to these terms

These Terms and Conditions ("Terms") govern your access to and use of the AnyRent website, web application, mobile applications and API (together, the "Service"), operated by Shravix Solutions Private Limited ("AnyRent", "we", "us").

By creating an account, accessing or using the Service, you agree to these Terms. If you are agreeing on behalf of a company or other organisation, you confirm you have authority to bind it, and "you" refers to that organisation. If you do not agree, do not use the Service.

These Terms should be read together with our Privacy Policy, which forms part of this agreement.

2. Definitions

• Client — the property owner, operator or organisation that holds an AnyRent account.
• User — any individual accessing the Service under a Client account, including owners, managers and staff.
• Tenant — an individual whose occupancy and related records a Client manages in AnyRent.
• Property — a hostel, PG, co-living space, apartment, house, commercial space or other rentable space managed in AnyRent.
• Client Data — all data a Client or its Users submit to the Service, including tenant records, payments, documents and tickets.
• Subscription — a paid plan for a Property, as described at the time of purchase.

3. Eligibility

You must be at least 18 years old and capable of entering a binding contract under the Indian Contract Act, 1872. You must not use the Service if you are barred from doing so under applicable law, or if we have previously terminated your account.

4. Accounts and security

• You must provide accurate, current information when creating an account and keep it updated.
• You are responsible for all activity under your account and for keeping credentials confidential.
• You must not share login credentials. Add team members as separate Users with appropriate roles instead.
• You are responsible for the access levels you grant your Users, and for revoking access promptly when someone leaves your organisation.
• Notify us immediately at support@shravix.in if you suspect unauthorised access.

5. What AnyRent is — and what it is not

AnyRent is a software tool for recording and managing property, tenant, occupancy, rent, expense and maintenance information. To set expectations clearly, AnyRent is not:

• A payment processor or escrow service. We do not collect, hold, transfer or disburse rent, deposits or any other funds. Money moves directly between you and your tenants. AnyRent only records that a payment took place, based on what you enter.
• A party to your rental agreements. Every tenancy, licence or leave-and-licence arrangement is between you and your tenant. We are not a landlord, tenant, broker, letting agent or guarantor, and we take no responsibility for those relationships or disputes.
• A provider of legal, tax, accounting or compliance advice. Receipts, reports and records generated by AnyRent are conveniences based on data you supply. You are responsible for their accuracy and for meeting your own legal, tax, licensing and regulatory obligations.
• A tenant screening or background-check service. We do not verify tenant identity, income, employment or history, and we do not validate documents you upload.

6. Your responsibilities as a Client

Because you decide what tenant information goes into AnyRent, you carry the corresponding responsibilities. You agree that:

• You have a lawful basis and, where required, valid consent to collect, store and process the personal data of your tenants and staff in AnyRent — including identity documents, Aadhaar and PAN where you choose to record them.
• You will collect only the information you genuinely need, and comply with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the rules governing Aadhaar and identity documents.
• You have your tenants' consent to receive the operational messages you configure AnyRent to send them by WhatsApp, SMS, email or push.
• Client Data you submit is accurate and does not infringe anyone's rights.
• You will respond to your tenants' requests to access, correct or delete their information, as the party that controls those records.
• You hold all licences, registrations and permissions required to operate your properties.

7. Acceptable use

You must not, and must not permit anyone else to:

• Use the Service for any unlawful, fraudulent or deceptive purpose
• Upload malware, or attempt to breach, probe or disrupt the Service or its infrastructure
• Attempt to access another Client's data, or any account or system you are not authorised to use
• Reverse engineer, decompile or attempt to derive the source code of the Service
• Resell, sublicense or provide the Service to third parties as your own product, unless separately agreed with us in writing
• Use the Service to send spam, marketing broadcasts or unsolicited bulk messaging
• Store data you have no lawful right to hold
• Use automated means to scrape the Service, or place unreasonable load on it

8. Plans, billing and taxes

• Subscriptions are charged per property. Each property you manage subscribes independently, and plan details and pricing are those presented to you at the time of purchase or in your agreement with us.
• Fees are billed in advance for the subscription period and are payable in Indian Rupees unless agreed otherwise.
• All fees are exclusive of taxes. You are responsible for applicable GST and any other taxes, other than taxes on our income.
• Subscriptions renew for successive periods unless cancelled before the end of the current period. Cancelling stops future renewals; it does not retroactively refund the current period.
• We may change pricing. We will give at least 30 days' notice before a change affects your renewal, and you may cancel before it takes effect.
• If payment fails or remains overdue, we may downgrade, suspend or restrict access to the affected property after giving you notice and a reasonable opportunity to fix it.
• Free plans are provided as-is, may carry usage limits, and may be changed or discontinued with reasonable notice.

9. Refunds

Subscription fees are generally non-refundable, including for partial periods and for periods where the Service was available but unused. We will consider refunds on a case-by-case basis where a prolonged failure on our side prevented you from using the Service, or where required by law. Refund requests should be sent to support@shravix.in within 30 days of the charge.

10. Messaging and fair usage

Paid plans include operational messaging — payment receipts, rent reminders, welcome messages, vacating reminders and transaction notifications — under a fair usage policy. "Fair usage" means volumes consistent with normal day-to-day management of the properties on your account.

Marketing campaigns, promotional broadcasts, unusually high-volume messaging or custom integrations are not included, and may require an upgraded plan or usage-based pricing. We may apply rate limits, and may suspend messaging that appears abusive, violates a messaging provider's policies, or puts our sending reputation at risk. Message delivery depends on third-party networks and providers, and we cannot guarantee delivery or timing.

11. Your data

• You own your Client Data. We claim no ownership of it.
• You grant us a limited licence to host, store, process, transmit and display Client Data solely to provide and support the Service, and to comply with law.
• We process personal data as described in our Privacy Policy. For tenant data we act as a processor on your instructions; you act as the data fiduciary.
• We do not sell Client Data, and we do not use tenant data to train machine-learning models.
• You can export or request a copy of your Client Data while your account is active. After termination, we may delete Client Data in line with the retention periods in the Privacy Policy — export anything you need before then.

12. Intellectual property

The Service, including its software, design, branding, documentation and the AnyRent and Shravix names and logos, is owned by us and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own property-management purposes during your subscription. All rights not expressly granted are reserved. You may not use our branding without written permission.

If you send us feedback or suggestions, we may use them to improve the Service without obligation or compensation to you.

13. Third-party services

The Service relies on third-party providers for hosting, storage, database, messaging and push notifications, as listed in our Privacy Policy. We choose these providers carefully, but we are not responsible for their acts, omissions, outages or changes to their terms. Your use of the Service is also subject to the app store terms of Google Play or the Apple App Store where you install our mobile apps.

14. Availability, support and changes

• We aim to keep the Service available and reliable, but we do not commit to a specific uptime level unless we have separately agreed one with you in writing.
• We may carry out maintenance, and will try to schedule work likely to cause disruption outside normal business hours where practical.
• Support is provided through the channels included in your plan.
• We may add, change or remove features as the Service evolves. We will give reasonable notice before removing or materially degrading a feature you rely on.

15. Suspension and termination

• You may stop using the Service and cancel your subscription at any time.
• We may suspend or terminate access if you materially breach these Terms, fail to pay, use the Service unlawfully, or create risk to the Service or other users. Except where a breach is serious or unlawful, we will give notice and a reasonable chance to fix it first.
• On termination, your right to use the Service ends immediately. Sections that by their nature should survive — including data ownership, intellectual property, disclaimers, limitation of liability, indemnity and governing law — continue to apply.
• You may request deletion of your account and data as described in the Privacy Policy.

16. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement.

We do not warrant that the Service will be uninterrupted, timely, error-free or secure, that defects will be corrected, or that data you enter is accurate or complete. Reports, receipts and calculations are generated from data you supply and are your responsibility to verify.

17. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, punitive or exemplary damages, or for loss of profits, revenue, goodwill, business opportunity, or loss or corruption of data, however caused, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the Service, in any 12-month period, will not exceed the total subscription fees you actually paid us for the Service in the 12 months immediately before the event giving rise to the claim. If you use the Service on a free plan, our total aggregate liability will not exceed INR 1,000.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

In particular, we are not liable for losses arising from disputes between you and your tenants, unpaid or disputed rent, decisions you make based on data in the Service, or your failure to meet your own legal or regulatory obligations.

18. Indemnity

You agree to indemnify and hold harmless Shravix Solutions Private Limited, its directors, employees and agents against any claims, damages, liabilities, losses and reasonable legal costs arising from your use of the Service, your Client Data, your breach of these Terms or of applicable law, or any dispute between you and a tenant, User or third party.

19. Governing law and jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-law rules. The courts at Hyderabad, Telangana, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

Before starting formal proceedings, the parties will attempt in good faith to resolve the dispute by writing to support@shravix.in and allowing 30 days to reach a resolution.

20. Changes to these terms

We may update these Terms as the Service and the law evolve. The "Last updated" date at the top always reflects the current version. For material changes we will give reasonable notice through the Service or by email before they take effect. Continuing to use the Service after that means you accept the updated Terms. If you do not accept them, stop using the Service and cancel your subscription.

If any provision of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to a successor entity.

21. Contact

Questions about these Terms can be sent to support@shravix.in, or through our contact page.

Shravix Solutions Private Limited, India.